Booking Process

• Your online booking is not a confirmed reservation. We will confirm availability with hotels and transportation providers within 1-2 business days and notify you via email.
• Prices on our website are subject to availability. Your final tour cost may vary depending on current conditions.

Confirmation & Payment

• To confirm your package, a 40% deposit of the total cost is required in advance to our company account.
• Hotel vouchers will be issued after receiving Advance payment.
• The remaining balance is due on your arrival day. A late payment fee of Rs 1500 per day applies.

Our Bank Details

• We accept payments through UPI or on Direct Bank Transfer Basis.
• Please contact our team to confirm account details before making a payment.

Cancellation Policy

What Can Be Refunded

• We may offer a full refund or alternative tour options if a tour requires a minimum number of travelers that isn’t met.
• Please note, alternative options may be more expensive.
• Additional refunds due to extenuating circumstances depend on our travel partners.

What Cannot Be Refunded

• No refunds for no-shows or unused portions of the tour.
• Airfare is non-refundable and non-changeable (if included).
• Hotel extensions and instant confirmation products cannot be exchanged or refunded once confirmed.

Cancellation Fees

The following cancellation fees apply unless a specific tour has different rates listed:

• 0-7 days prior to departure: Non-refundable
• 7-15 days prior to departure: 10% refund
• 16-30 days prior to departure: 30% refund
• 30+ days prior to departure: 50% refund

Special Notes

• Advance payments are non-refundable.
• Cancellation fees are based on the date we receive your signed cancellation request and the tour start date.
• Cancellation requests within 7 days of departure are not accepted.
• All cancellations must be made directly with Divine Himachal
• Refund processing may involve transaction fees.

Important Information

• Package itineraries on our website (divinehimachal.com) are examples. Confirmation is subject to availability.
• Check-in and check-out times vary by hotel.
• Meals are provided according to hotel schedules. Unused meals are non-refundable.
• Valid ID cards with photographs are required for airports and hotels (Pan cards are not valid).
• Early check-in and late check-out fees are payable directly at the hotel.
• Most hotels have a 2 PM check-in and 12 PM check-out.
• Breakfast is not usually provided on the arrival day.
• Hotel facilities in Himachal may differ from developed destinations.
• No refunds for unused services due to bad weather, illness, strikes, etc.
• No discounts after package confirmation.
• Extra bed refers to an extra mattress.

How to Cancel a Reservation

• Cancellation/refund requests must be submitted in writing via email to Nareshkingal@gmail.com. We will process your request within 1-7 business days. Verbal cancellations are not accepted.